— (05/13/2014) What practices do states use for quality assurance of CRP services? I am particularly interested in examples of consumer satisfaction surveys specifically related to CRP services. This information will help to provide information for assessing the strengthens and weaknesses of the CRPs providing services. In particular, it will assist in getting the consumer perspective on CRP services.

From Jennifer Beilke, MN State Services for the Blind:

MN Services for the Blind (SSB) has a vendor monitoring system that monitors CRPs a minimum of every three years. Additionally, SSB conducts customer satisfaction surveys specific to CRPs providing adjustment to blindness training services.

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